Product & Sizing
How do I choose the right size for my child?
Our sizing is based on average Indian measurements and includes a handy size chart on every product page. We recommend choosing one size up if your child is between sizes or growing fast! Still unsure? Drop us a message. We a’re happy to help.
Are your clothes true to size?
Yes, our garments are thoughtfully designed to allow for movement and growing room. Most parents find our sizes age-appropriate and consistent.
Do your clothes have tags that irritate and poke the skin?
We use soft-printed care labels inside every garment to ensure maximum comfort, especially for little ones with sensitive skin.
Care & Washing
How should I wash Koala Kidz clothes?
Our clothes are made from natural fabrics, so gentle care goes a long way.We recommend:
- Cold or lukewarm machine wash
- Mild, eco-friendly detergent
- No bleach or harsh chemicals
- Line dry in shade
Will the colors fade after washing?
We use safe, low-impact dyes that are kinder to the skin and the planet. Some gentle fading may occur over time-think of it as natural aging, like your favourite jeans!
Fabric & Materials
Are your clothes safe for sensitive skin?
Yes. All our garments are made from organic or recycled materials, free from harmful chemicals, synthetic dyes or nickel trims. They are breathable, hypoallergenic and safe for even the most sensitive skin.
What materials do you use?
We primarily use organic cotton, bamboo cotton, mulmul and muslin fabrics. Our buttons are wooden or coconut shell, and we never use plastic or nickel in trims.
Orders & Delivery
How long will my order take to arrive?
We usually ship within 2 business days. Delivery times vary depending on your location but typically range between 3–7 days within India. You’ll receive tracking info once your package is on the move!
Do you offer express shipping?
Yes, express shipping is available at checkout for select pin codes.
Returns, Exchanges & Gifting
What’s your return policy?
We accept returns within 7 days of delivery for unworn, unwashed items with original tags. We offer store credit or exchanges and full refund. For hygiene reasons, innerwear and customized items are not returnable.
Can I exchange an item for a different size?
Yes, as long as the item is in unused condition. Just reach out to us, and we will guide you through the process.
Can I gift wrap my order?
Yes! Select the “gift wrap” option at checkout and we’ll wrap your order beautifully with a personalized note (just type it in). Perfect for baby showers, birthdays, or festive surprises.
Do you offer gift cards?
Yes, we do! Digital gift cards are available in multiple denominations and make the perfect eco-friendly gift.
Still have a question?
We are always here to help. Write to us at info@koalakidz.shop