Shipping policy

Koala Kidz Shipping Policy

1. Order Processing

  • All orders are processed within 1–2 business days (excluding Sundays and public holidays).

  • You will receive a confirmation email/SMS once your order has been shipped.

2. Shipping Timelines

  • Metro Cities (India): 3–5 business days

  • Other Cities (India): 5–7 business days

  • Remote Areas (India): 7–10 business days

(International shipping can be added later if you expand to GCC or other countries.)

3. Shipping Charges

  • Free shipping on all prepaid orders above ₹999.

  • For orders below ₹999, a standard shipping fee of ₹59 applies.

  • COD (Cash on Delivery) is available with an additional handling fee of ₹50.

4. Order Tracking

  • Once shipped, you will receive a tracking link via email/SMS to track your package in real time.

5. Delays

  • While we strive to deliver on time, unforeseen delays due to courier or weather may occur. In such cases, we will keep you informed.

6. Contact Us